SAN DIEGO – Wells Fargo customers were unable to use the bank’s online service, app and debit cards Thursday due to a power shutdown.
Wells Fargo officials said smoke was detected at a facility prompting them to shut down its system.
“We’re experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance. We’re working to restore services as soon as possible. We apologize for the inconvenience,” the bank posted to Twitter Thursday morning.
Online users received a message about the temporary outage:
We’re working to restore services as soon as possible. We apologize for the inconvenience. – DDG
— Wells Fargo (@WellsFargo) February 7, 2019
“We apologize to our customers who may be experiencing an issue with our online banking and mobile app. Thanks for your patience while we research this issue. If you are impacted, please check back here for updates,” Wells Fargo stated.
ATMs won't even take the debit cards
— Bangtan💜Herbivore ⁷ (@herbivoreshawna) February 7, 2019
Users took to Twitter complaining about not being able to access the bank’s website and app. They started experiencing the issues around 3:30 a.m. PST.
Went to withdraw cash from Wells Fargo banking atm and was informed that the system is being updated and will take 2 hrs ! Smh Now I'm stranded with no cash and cant get to work ! #worstbankever ! I will be docketed for being late so who's going to reimburse me !
— Sean Tinsley (@SeanTinsley5) February 7, 2019
@WellsFargo Are you guys having some problems today?? Online banking seems to be having an outage. Along with mobile.
— Dudepie (@Dudepie85) February 7, 2019
@Ask_WellsFargo everything is down. Called 800# and spoke to Michelle. It seems that she has been dealing with some really angry customers, so she answered my call with a hilarious ready speech about how WF is well aware of the issue. I’m dying & no longer angry. #thanksMichelle
— 🇬🇹Tired, just tired 🇵🇷 (@Carajoboricua) February 7, 2019
@WellsFargo how about telling your customers when there is an outage. Debit cards, online banking, text banking, mobile app. None working.
— kerry 🇺🇸 (@americanestdude) February 7, 2019
This was the second time in a week Wells Fargo customers had an issue accessing the bank’s online system. The bank apologized on Friday, February 1 about the system outage.