Wells Fargo customers unable to use website, app, debit cards

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SAN DIEGO – Wells Fargo customers were unable to use the bank’s online service, app and debit cards Thursday due to a power shutdown.

Wells Fargo officials said smoke was detected at a facility prompting them to shut down its system.

“We’re experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance. We’re working to restore services as soon as possible. We apologize for the inconvenience,” the bank posted to Twitter Thursday morning.

Online users received a message about the temporary outage:

“We apologize to our customers who may be experiencing an issue with our online banking and mobile app. Thanks for your patience while we research this issue. If you are impacted, please check back here for updates,” Wells Fargo stated.

Users took to Twitter complaining about not being able to access the bank’s website and app. They started experiencing the issues around 3:30 a.m. PST.

This was the second time in a week Wells Fargo customers had an issue accessing the bank’s online system. The bank apologized on Friday, February 1 about the system outage.

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