Amazon’s website temporarily crashes after Prime Day launch

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SAN DIEGO -- Amazon experienced a temporary outage as Prime Day launched Monday.

After experiencing a spike in in visits, the website reportedly crashed just after 12 p.m. PST,  The Verge reported.

Twitter users say they were taken to the 'dogs of Amazon' page when searching for deals.

Amazon seemed to be back to normal about an hour after the crash.

The issues appeared to affect other Amazon products and services. According to, a website that tracks outages, Amazon's Alexa, Prime Video Services, and Amazon Web Services experienced brief outages.

In a statement to CNNMoney, Amazon said, "Some customers are having difficulty shopping, and we're working to resolve this issue quickly. Many are shopping successfully -- in the first hour of Prime Day in the U.S., customers have ordered more items compared to the first hour last year. There are hundreds of thousands of deals to come and more than 34 hours to shop Prime Day."

Calls to Amazon's customer service number were answered with an automated message saying, "We've heard some customers are having trouble with our website right now. We're very sorry and we expect to have the website fully functioning again soon."

Amazon Prime Day is the company's annual sales bonanza. Lasting for 36 hours this year, it offers discounts on products to Prime Members. It's predicted to reach $3.4 billion in sales this year, according to retail think tank Coresight Research -- that is, if enough people can manage to make their purchases.

In addition to the revenue made on the day itself, it's a marketing opportunity for Amazon, which is always trying to sign up new Prime Members.

"The worst part about it is it's just embarrassing. They're supposed to be the best company in the world from a retail and e-commerce standpoint," said Sucharita Kodali, an ecommerce analyst at Forrester. "This just shows they're human."

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