NEW YORK — Video of an intense argument inside a Starbucks in New York shows an employee berating and yelling at a customer.
An employee at a Queens Starbucks told PIX11 she quit after a video of her was posted to Facebook.
The video begins with the employee screaming at the customer, seemingly over a straw. When the customer asks to speak to the manager, the employee continues to yell, saying she is the manager.
“Get out!” she yelled. “You’re not going to be served here.”
Customer Ruby Chen says she ordered a Frappuccino and was pulling up the Starbucks app on her phone to pay. The Starbucks employee asked her name for her order. Chen says she didn’t hear her, at which point the worker began shouting at her.
Chen claims the employee told her to leave the store and accused her of trying to steal the cookie straw she was holding. When Chen asked if there was a manager she could speak with and the employee said, “You’re talking to the manager.”
The worker was a shift supervisor, not a manager, according to a spokeswoman for Starbucks.
The video shows other customers in the store speaking in Chen’s defense and then the supervisor started yelling at them.
A spokeswoman for Starbucks told NBC 4 New York the employee was fired as soon as they learned of the incident.
“This customer’s experience is not reflective of the service our partners provide to customers every day,” the spokeswoman said in a statement. “Our leadership team is reaching out to the customer to apologize and make this right.”
Chen says that Starbucks reached out to her in a follow up comment on her Facebook video and said the district manager apologized and promised “the leadership team would do everything to prevent terrible customer service of this kind from happening ever again.”
Chen said she was offered a $100 gift card and assured that the company was taking her complaint seriously.
The shift supervisor, Melissa, told PIX11 that she wasn’t fired, but quit instead. She added that the customer was abusive to her, and she had no support from the district manager.
The 25-year-old had worked at Starbucks for five years.