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Spanish Obamacare website not all in Español

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SAN DIEGO — The Affordable Health Care website was plagued with problems, and the launch of the Spanish version of the site is also being slammed. Some are going as far as saying it’s written in ‘Spanglish’.

Screen Shot 2014-01-15 at 11.16.42 PMWe visited the website and didn’t find any ‘Spanglish,’ but we did see that it’s not all in ‘Español’.

Dr. Sherry Franklin, with the San Diego Medical Society, is bilingual in English and Spanish. She says a person who only speaks Spanish would not be able to get very far on the site.

“It’s going to be quite difficult if you went to a screen and found it in Spanish and then the next screen is in English,” said the San Diego pediatrician.

When we went to the front page of the site and clicked to start the process of signing up for coverage, it took us to a log in page where everything was written in English.Screen Shot 2014-01-15 at 11.17.07 PM

Thinking we might have done something wrong, we clicked our way to a tutorial page, or ‘tutorías,’ with videos giving instructions on how to effectively use the site. To our surprise every video clip was in English.

Covered California officials have said their Spanish website, which launched two months late, has had its share of problems, but they weren’t available for further comment Wednesday.

Dr. Franklin, who has had difficulties herself with the Covered California site in English, said she’s also worried about what other language minorities are experiencing with the website.

Covered California is also available in at least 10 other languages, including Chinese, Farsi and Filipino or Tagalog.

“This is pretty much a pilot program. It’s not ready,” Franklin  said.

According to Covered California officials, 5,500 people signed up for coverage in California through the Spanish website between October and November of last year.

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