Dr. Sherry Franklin, with the San Diego Medical Society, is bilingual in English and Spanish. She says a person who only speaks Spanish would not be able to get very far on the site.
“It’s going to be quite difficult if you went to a screen and found it in Spanish and then the next screen is in English,” said the San Diego pediatrician.
Thinking we might have done something wrong, we clicked our way to a tutorial page, or ‘tutorías,’ with videos giving instructions on how to effectively use the site. To our surprise every video clip was in English.
Covered California officials have said their Spanish website, which launched two months late, has had its share of problems, but they weren’t available for further comment Wednesday.
Dr. Franklin, who has had difficulties herself with the Covered California site in English, said she’s also worried about what other language minorities are experiencing with the website.
Covered California is also available in at least 10 other languages, including Chinese, Farsi and Filipino or Tagalog.
“This is pretty much a pilot program. It’s not ready,” Franklin said.
According to Covered California officials, 5,500 people signed up for coverage in California through the Spanish website between October and November of last year.