Southwest Airlines to charge ‘No-Show’ fee

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Beginning sometime next year, Southwest Airlines will start charging a no-show fee for passengers who fail to cancel tickets before their flights. The company also said fees on early check-in and over-sized bags are going up.

Southwest Airlines Boeing 737-300For years, Southwest Airlines had bragged that it was the only airline to not charge customers a fee to change their ticket. The airline even let customers apply the price of an unused ticket to a later trip.

But Southwest CEO Gary Kelly said customers who take advantage of those policies are leaving too many seats empty and that’s why the airline now plans to charge a no-show fee on its cheapest fares.  At this point, the airline isn’t saying how much that fee will cost, or when it will go into effect.

CEO Gary Kelly also said the change will bring Southwest closer in line with policies at other airlines and won’t alienate customers.

The airline expects to raise $100 million next year from the new fee.

6 comments

  • flyalot

    I kind of get it. They have teired pricing. The cheapest fairs go away as the departure dates gets closer. So if someone buys the cheaper fair but doesn't show up, a last minute passenger would actually have paid more for the seat if it was available. I'm on the fence with this one.

  • Johnnybbaby

    I am all for it. I would be bummed if I could not get a seat or had to pay more for one when someone decides just to not show up knowing they are not losing anything on the ticket's value.

  • James parker

    I am against this new no show fee. Southwest charges three times more when you purchase the ticket 2-3 weeks in advance. They will have to lower this ridiculously high price if they start to charge the no show fee.

  • jonasgeisler14

    By 2013, the airlines would be very cheap tickets of jetstar airlines according to the politicians that they assure to have low cost of purchasing tickets. Definitely they entangled a federal regulatory structures for the flights at dominated airports. They would be exchanging the price and cost of a meeting system.

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